By
VoiceInteraction Team
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Introduction
Axians provides digital transformation services across cloud infrastructure, cybersecurity, and data analytics. As part of its contact center operations, the company needed a more scalable way to automate quality monitoring and improve access to operational insights.
The organization partnered with VoiceInteraction to implement speech analytics workflows capable of supporting customer experience analysis and operational quality control.
Challenge
The company needed to improve quality monitoring workflows while gaining better operational visibility into customer interactions.
The organization required:
automated quality control
scalable analytics workflows
customizable dashboards
integration into existing operational systems
better customer experience visibility
The solution also needed to adapt to evolving operational requirements and business processes.
Solution
Axians implemented CallScriber to automate speech analytics and contact center monitoring workflows.
The platform introduced:
speech analytics processing
automated quality monitoring
customizable dashboards
API integration
operational reporting workflows
scalable customer interaction analysis
VoiceInteraction also worked closely with the organization to adapt the implementation to operational requirements.
Operational impact
The deployment improved visibility into contact center operations while reducing manual quality monitoring processes.
The organization gained:
more scalable quality analysis
improved operational reporting
better workflow automation
increased visibility into customer interactions
more adaptable operational analytics
The system also supported long-term customer experience optimization initiatives.
Key capabilities
Speech analytics
Automated quality control
API integration
Custom dashboards
Operational reporting
Contact center workflow support
Conclusion
CallScriber helped Axians modernize contact center analytics workflows while improving operational visibility and automated quality monitoring.
This article is currently being expanded from existing customer success material and may be updated later with additional workflow details or deployment information.
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